Availability Degree of Excellence Management Standards at Umm Al-Qura University in Light of the European Model (EFQM) from the Viewpoint of Administrative and Academic Leaders

Al-Hazmi, Laila Yahya Abdullah

doi:10.21608/jsrep.2021.188916

Availability Degree of Excellence Management Standards at Umm Al-Qura University in Light of the European Model (EFQM) from the Viewpoint of Administrative and Academic Leaders

Document Type : Original Article

Author

Laila Yahya Abdullah Al-Hazmi

General Administration of Education in Makkah

10.21608/jsrep.2021.188916

Abstract

This study aimed to explore the availability degree of excellence management standards at UmmAl-QuraUniversity in light of the European Model (EFQM) from the point of view of the administrative and academic leaders. The study followed the descriptive survey approach on a random sample consisting of (306) administrative and academic leaders. A questionnaire consisting of (46) items distributed on nine main dimensions (leadership, strategy, employee, partnerships and resources, operations, beneficiaries' satisfaction, employee satisfaction, community service, performance measurement) was used. The results concluded that the availability of standards of excellence management was average in the overall degree in eight criteria, while it was low in the criterion (employee satisfaction). The results showed that there were statistically significant differences between the sample members due to job title in favor of academic leaders. There were statistically significant differences due to the status of accreditation in the departments that obtained accreditation; while there were no differences attributed to gender or the years of experience. The study recommended the adoption of the university's Excellence Management Standards in accordance with the European Excellence Model (EFQM), increase the activation of employee satisfaction tools, and improving the communication process between the different leadership levels.

Keywords

References

Abdullah, S. (2014). Creativity of distinguished institutions. Cairo: Al-Walaa Modern Press.

Abu Humaidan,E.& Battah, A. (2018). The reality of excellence management in Jordanian universities according to the European EFQM Excellence Model from the point of view of academic leaders. Dirasat Journal - Educational Sciences - University of Jordan, 45 (Appendix), 407-426.

Albahasi, A. (2014). The Role of Empowerment in Achieving Institutional Excellence - Field Study on Technical Colleges in Gaza Governorates. Unpublished Master Thesis, Master of Business Administration program, Faculty of Economics and Administrative Sciences, Al-AzharUniversity: Gaza.

Alfarra, M. & Sahmoud, E. (2015). The reality of excellence management at Al-AqsaUniversity according to the European Excellence Model EFQM. Journal of the Islamic University of Economic and Administrative Studies - The Islamic University of Gaza, 23 (2), 1-29.

Alhadi, Sh. (2013). change management Arab higher education institutions towards quality and performance excellence. Arab Journal for Quality Assurance of University Education, 6 (11), 243-305.

Aljami`,Kh. (2014, August 24). Engineering and computers at UmmAl-QuraUniversity get academic accreditation. Al-Riyadh Newspaper, 16862, p.8.

Alluqan, M. (2011) Management of organizational excellence in Saudi public universities a proposed perception in light of international standards. Unpublished PhD thesis. Umm Al Qura University, Makkah.

Almazroua, B. (2010). Building a model to achieve excellence in the performance of the security services. Unpublished PhD thesis, NaifArabUniversity for Security Sciences, Riyadh.

Almeligy, R. (2012). Managing institutional excellence between theory and practice. Cairo: The World of Books.

Almezain, E & Alghamdi, R. (2010). European Excellence Model: models and standards. Saudi Society fifteenth conference of Educational and Psychological Sciences (Justin): developing education: visions, models and requirements. College of Education, KingSaudUniversity: Riyadh.

Almikhlafi, S. (2018). The degree of application KingKhalidUniversity leadership to the criteria for excellence management in light of European Excellence Model from Teaching staff perspective. International Journal of Educational Research - UAE University, 42 (3), 155-195.

Alnajjar, M. (2014). The degree of effectiveness of institutional performance in Sharia education institutions at the Ministry of Endowments in Gaza in light of European Excellence Model and ways to develop it. Unpublished MA Thesis, Islamic University: Gaza.

Alrrakf ,H. (2019). The reality of the application of Excellence Management among female deputies of the Academic Departments at Imam Muhammad bin Saud Islamic University in light of the criteria of the European Model of Excellence EFQM. Journal of Scientific Research in Education - Ain Shams University, 13 (20), 253-302.

Alqahtani, S. (2006). Education in the Kingdom of Saudi Arabia: A Critical View. Riyadh: Obeikan Library.

Alsolamy, A. (2014). Management in the era of globalization and knowledge. Cairo: Sama for Publishing and Distribution.

Alsoasy, Y. (2015). The degree of practicing managing excellence at technical colleges in Gaza governorates and their relationship to competitive advantage. Unpublished MA Thesis, Islamic University: Gaza.

Altuwaijri, F. (2019). Management of Excellence in Faculties of Education in Saudi Universities according to the European Excellence Model: A proposed perception. The Future of Arab Education - The Arab Center for Education and Development, 26 (123), 11-83.

Bashioh, L., Albarwari, N.& Ayshuny, M. (2013). Institutional excellence: Approach to quality and best practices, principles and applications. Amman: Al-Warraq Foundation for Publishing and Distribution.

Bin Abboud, A. (2009). The role of quality and excellence awards in measuring and developing performance in the government sector. The International Conference for Administrative Development, Towards an Outstanding Performance in the Governmental Sector, Kingdom of Saudi Arabia. Riyadh: Institute of Public Administration.

Brusoni, M. ؛ Damian, R.؛ Sauri, J. ؛Jackson, S. ؛ Komurcugll, H. ؛Malmedy, M. (2014). The Concept of Excellence in Higher Education, European Association for Quality Assurance in Higher Education AISBL, Brussels: Belgium.

Gad, A. (2013). Managing creativity and competitive excellence. Cairo: Engineering House Press.

Idris, J. Ahmed, A. & Al-Akhtar, A. (2012). The possibility of applying total quality management to higher education services in order to continuously improve, ensure the quality of outputs and obtain accreditation: a case study Taif University Al-Khorma. branch A peer-reviewed scientific journal published by the American Arab Academy of Science and Technology, 3 (7). 39-62.

Hammouda, M. (2009). A proposed framework for the application of Excellence Management to raise the performance in universities. Journal of Commercial Sciences, 2 (2), 325-351.

Muhammad, M &Ibrahim, M. (2020). Requirements for applying excellence management standards "EFQM" at NajranUniversity in light of some global experiences. Association Journal of Arab Universities for Research in Higher Education - Federation of Arab Universities, 4 (1),

Sahmoud, E. (2013). The reality of Excellence Management at Al-Aqsa University and ways to develop it in light of the European Excellence Model (EFQM). unpublished MA Thesis. Al-AqsaUniversity, Gaza.

Samih, M. (2015, November 9). International Academic Accreditation Certificate for the College of Social Sciences at Umm Al-QuraUniversity. Okaz Newspaper, 5258.

Shehata, Y. (2014). Administrative excellence Among the colleges of Al-MustansiriyaUniversity deans. Journal of Arts - University of Baghdad, (109), 405-430

Shoman, M. (2015). Assessment Policy and Strategy Criterion of EFQM Excellence Model in Higher Education Institutions from Employee Perception - UCAS as a Case Study. Thesis Master, Islamic University: Gaza.

Soltanifar, M. (2015). A New Framework Based on EFQM to Achieve Continuous Improvement in Higher Education Institutions (HEIs). Thesis Master, Eastern Mediterranean University Gazimagusa, North Cyprus.

Tawfiq, A. (2012). How do you know that you are special? Cairo: MECProfessionalManagementExpertiseCenter.

Watson, P. (2002, April) Implementing the European Foundation for Quality Management Excellence Model، FIG XXII International Congress, Washington، D.C. USA.