Evaluating social care services in organizations for people with special needs in light of some international experiences

Document Type : Original Article

Authors

قسم الخدمة الإجتماعية وتنمية المجتمع، كلية التربية ـ جامعة الأزهر.

Abstract

        The research aimed for a general goal of evaluating social care services in organizations for people with special needs in light of some international experiences. One of the civil society institutions was chosen to conduct this evaluation, which was identified in the National Foundation for Family and Community Development, which is one of the largest and most important institutions working in the field of people with special needs. Special needs. The human field included a sample of parents of people with special needs who benefited from its services, whose number reached (102). The application of a tool that included three axes was relied upon. They are one axis that includes determining the level of services provided, and the second is to identify the difficulties that limit the level of services. Services, and the third includes a number of proposals that could contribute to raising the level of service in the institution. To achieve this, reliance was placed on the evaluative approach to the case study. After application procedures and the use of appropriate statistical analyses, the results came as follows:
Regarding the axis of the level of services provided from the point of view of parents, all of the health care, rehabilitation, cultural and recreational services, procedures for obtaining services, continuity in obtaining services, and the presence of humanitarian considerations when providing services were all achieved to a strong degree and had a level of satisfaction, while the level of economic services in the institution was at a degree Moderate achievement, which requires support and reinforcement in order to improve the level of services. The results of the Difficulties axis showed that it has a moderate degree of achievement, and this showed that the institution has capabilities through which it can confront the difficulties that appear, and the proposals axis showed that parents have A strong desire to participate in improving the level of services provided by the institution, as the responses to the axis came with a strong degree of verification, and based on the results reached, an interpretation of the results was presented through which a proposed vision could be presented for future work.

Keywords

References

Talaat Mustafa Al-Sarouji: Social Development and Reality, Cairo, University Book Publishing and Distribution Center, 2016, p. 122.
Badr El-Din Kamal: Disability in Social Service Frustration, Alexandria, Modern University Office, 2003, p. 11.
Muhammad Sayed Fahmy: Caring for the Disabled in the Arab World, Alexandria: Modern University Office, 2014, p. 98.
Central Agency for Public Mobilization and Statistics: Statistical Yearbook 2022, 109th Edition, 2018 AD.
Ibrahim Abdel Hadi Muhammad: Medical and Rehabilitation Care from a Social Service Perspective, Alexandria: Modern University Office, 2002, p. 32.
Medhat Fouad Fattouh: Organizing the Disabled Community, Cairo: Al-Zahraa Library for Publishing and Distribution, 2000 AD, p. 131.
The Official Gazette, Issue (7) bis (c), issued on February 19, 2018, Article (4).
Maher Abu Al-Maati Ali: General practice of social service in the medical field and care for the disabled, Cairo, Nile Arabic Library, 2000 AD, p. 175.
Enas Hussein Al-Sayyid Ahmed: An evaluation study of civil and governmental organizations that provide services to Alzheimer’s patients, unpublished master’s thesis, Faculty of Social Work, Helwan University, 2010, p. 105.
Talaat Mustafa Al-Sarouji, Muhammad Abdel Aziz Al-Madani: Social Service Research Design, Cairo, University Book Publishing and Distribution Center. Faculty of Social Work, Helwan University, 2002, p. 179.
Ahmed Al-Sanhouri: General Practice of Social Service with Special Groups, Cairo, University Book Publishing and Distribution Center, 2009, p. 64.
Maryam Hassan Al-Basri: Evaluation of social care programs for the physically disabled in light of their objectives, a study applied to the physically disabled at the Physical Medicine and Health Rehabilitation Hospital in the State of Kuwait, unpublished master’s thesis, Department of Social Service, Faculty of Education in Cairo, Al-Azhar University, 2009 AD.
Ashwaq Abdullah Ahmed: The effectiveness of NGO programs in providing integrated care services for the physically disabled, unpublished master’s thesis, Faculty of Social Work, Helwan University, 2010 AD.
Nouria Omar Ahmed: Social care programs and services for people with special needs and the extent to which they meet their diverse needs, unpublished doctoral thesis, Faculty of Arts, University of Tripoli, Libya, 2010 AD.
Dalal Radwan: An evaluation study of the services provided by social institutions for people with special needs in the northern governorates of the West Bank, unpublished master’s thesis, Al-Quds University, Palestine, 2011 AD.
Ihsan Al-Khalidi: Evaluating the effectiveness of services provided in special education institutions in Jordan in light of assessing the needs of the beneficiaries of these services, unpublished doctoral thesis, Amman Arab University, Jordan, 2011 AD.
Batoul Ghanem: The reality of educational services provided to students with special needs in basic public schools in the city of Jenin from the point of view of workers, research published in Al-Aqsa University Journal, Issue (1), Volume (19), 2015 AD, 257-292.
Saeb Kamel Ali: Evaluation of educational and support services provided to people with special needs from the point of view of teachers and specialists in day care centers in the city of Riyadh, research published in the Journal of Psychological Counseling, Ain Shams University, Psychological Counseling Center, Issue (41), 2015, p. 375- 400.
Asmaa Saeed Abdel Azim: An evaluation study of the social programs of the Al-Nour and Al-Amal Association in light of its objectives, unpublished master’s thesis, Department of Social Service, Faculty of Education in Cairo, Al-Azhar University, 2015 AD.
Moaz Al-Muhanna: An evaluation study of the Center for Serving People with Special Needs at Imam Muhammad bin Saud Islamic University in light of its objectives, research published in the Journal of Scientific Research in Education, Issue (1), Volume (91), 2018 AD, pp. 193-253.
Jihan Kamel Ahmed: The effectiveness of social care services in reducing the social exclusion of people with disabilities, research published in the Journal of Social Service, Egyptian Society of Social Workers, Issue (62), Volume (7), 2019 AD, pp. 211-246.
Ahmed Shafiq Hassan: The effectiveness of civil society organizations in providing social care services to the disabled in light of the Corona pandemic, research published in the Journal of the Faculty of Social Service for Social Studies and Research, Fayoum University, Issue (26), 2020 AD, pp. 211-256.
Al-Amin Muhammad Al-Bashir: The effectiveness of social care services provided to people with disabilities in day care centers: An applied study in the city of Buraidah, research published in the Scientific Journal of Social Service, Faculty of Social Service, Assiut University, No. 16, Volume 1, 2021 AD, pp. 1-45.
Medhat Fouad Fattouh: Social Service, An Integrative Introduction, Cairo, Dar Al Nahda Al Arabiya, 1996, p. 223.
Ibrahim Abdel Hadi Al-Meligy: Management Strategies and Operations, Alexandria, Modern University Office, 2002, p. 221.
Nabil Muhammad Sadiq: The method of organizing society in social service, Cairo, Dar Al-Thaqafa for Printing and Publishing, 1996, p. 194.
Rashad Ahmed Abdel Latif: Models and skills of how to organize society in social service, An Integrated Introduction, Alexandria, Modern University Books, 1999, p. 146.
Mohamed Abdel Fattah Mohamed, Hala Mustafa Al-Sayed: The practice of community organizing in community agencies and organizations, Alexandria, Modern University Office, 2009, p. 17.
Abdel Hamid Muhammad Ali, Tariq Abdel Raouf Amer: Modern trends in psychological measurement and educational evaluation, Cairo: Thebes Foundation for Publishing and Distribution, 2009, p. 57.
Ahmed Shafiq Al-Sukkari: The Introduction to Service Planning and Development of Urban and Rural Local Communities, Alexandria, Dar Al-Ma’rifa, 2000, p. 95.
Abdel Khaleq Muhammad: Introduction to Contemporary Social Welfare, Cairo, Ain Shams Library, 2002, p. 28.
Ahmed Zaki Badawi: Dictionary of Social Sciences, Beirut, Dar Al-Ilm Lil-Malayin, 1999, p. 399.
Muhammad Refaat Qasim and others: Community Organization Models - Skills - Roles, Cairo, Dar Al-Hakim for Printing and Publishing, 1993, p. 27.)
Medhat Muhammad Abu Al-Nasr: Rehabilitation and Care for People with Disabilities, Cairo, Itrak Printing and Publishing, 2001, p. 19.
Abdel Hafez Muhammad Salama: Educational Technology for People with Special Needs, Jordan, Dar Wael for Publishing and Distribution, 2008, p. 13.
Talaat Al-Sarouji and others: Methodological approaches to social service research, Cairo, University Book Publishing and Distribution Center, Helwan University, 2001, p. 85.

Files

Share

How to cite

Statistics