A Proposed Methodology of Six Sigma for Enhancing the Administrative Performance of Employees in the Planning and Development Agency at the Ministry of Education in the Kingdom of Saudi Arabia

Alkhlewi, Leena Sulaiman

doi:10.21608/jsrep.2023.294046

A Proposed Methodology of Six Sigma for Enhancing the Administrative Performance of Employees in the Planning and Development Agency at the Ministry of Education in the Kingdom of Saudi Arabia

Document Type : Original Article

Author

Leena Sulaiman Alkhlewi

Associate Professor in the Department of Educational Administration, College of Education, King Saud University.

10.21608/jsrep.2023.294046

Abstract

The current study aimed to investigate the Status-quo of administering the Six Sigma methodology to improve the administrative performance of employees in the Planning and Development Agency at the Ministry of Education in Saudi Arabia. It also aimed to identify the challenges of implementing the methodology and propose a Six Sigma methodology for enhancing the administrative performance in the agency. The researcher employed a descriptive survey method and used a questionnaire as a research tool. The study population consisted of all employees of the Planning and Development Agency, a subsidiary agency of the Ministry of Education, totaling 174 employees. The study made use of the comprehensive census method, and several results were obtained, including: the current status-quo of implementing Six Sigma in the agency was found to be moderate with an overall mean of 3.13. The selection of projects and priority determination ranked first, followed by teamwork and effective communication, executive leadership and commitment, continuous improvement, organizational performance effectiveness, and development and motivation as the least dimension. The challenges of implementing Six Sigma in the agency were found to be high with an overall mean of 3.31. Consequently, the study proposes a methodology for administering Six Sigma to enhance administrative performance in the Planning and Development Agency at the Ministry of Education in Saudi Arabia.

Highlights

Keywords

Full Text

References

Abu Al-Lail, Amal Ashraf (2022). Quality management in libraries and information centers using the Six Sigma method, International Arab Journal of Knowledge Management, Vol. 1, p. 2, 65-98.

Ahmed, Ashraf Mahmoud; Al-Ansari, Muhammad Sabri & Mashaan, Saad Oqab Mazyad (2022). The application of the Six Sigma methodology in the educational process, Journal of Educational Sciences, p. 50, pp. 78-109.

Al-Badawi, Muhammad Jaber (2021). Developing administrative practices of academic leaders according to the Six Sigma methodology from the point of view of department heads: an applied study in accredited faculties at Alexandria University, Educational Journal, Sohag University, Faculty of Education, Vol. 82, pp. 625-720.

Dodin, Ahmed and Mosaada, Majid (2013). The extent to which (Six Sigma) concepts are used in Jordanian public and private universities. Educational Journal, Vol. (34), pp. (1-32).

Al-Dihani, Sultan (2010). The possibility of applying Six Sigma principles and their obstacles in the school administration in the schools of the State of Kuwait. Educational Journal, Vol. (24), No. (96), pp. (15-69).

Assaf, Mahmoud Abdel Hamid Rashid (2020). The reality of the institutional performance of the faculties of education in the Palestinian universities in light of the principles of Six Sigma, Scientific Association for Sustainable Educational Studies, Vol. 2, p. 3, 1-39.

Ministry of Education (2023). The National Strategy for the Development of General Education in the Kingdom of Saudi Arabia (1434-1444 AH), https://moe.gov.sa/ar/aboutus/aboutministry/Pages/MinistryStrategy.aspx

المراجع الأجنبية:

Abdulla, Ameen ; Navas Mohammed ; Amal O.P & Nizam, Bismil (2020). Quality Assurance in Education Based on Six Sigma Tool, Proceedings of the International Conference on Industrial Engineering and Operations Management, Dubai, UAE, March, PP 10-12,

Alessandro, Laureani & Jiju, Antony (2017) Leadership and Lean Six Sigma: a systematic literature review. Total Quality Management and Business Excellence,pp 1-29.

Al-Fawwaz, Torki M. & Badah, Ahmad (2012). Using Si5666665x Sigma to Evaluate the Administrative Performance of Vocational and Technical Training Institutions in Jordan, International Journal of Business and Management; Vol. 7, No. 20, pp. 90-100.

Alnadi, Mohammad & McLaughlin, Patrick (2020). Leadership that Facilitate the Successful Implementation of Lean Six Sigma, 3rd International Conference on Information Management and Management Science, PP 59–66.

AlSagheer, A. (2011) Applying Six Sigma To Achieve Enterprise Sustainability: Preparations And Aftermath Of Six Sigma Projects, Journal of Business & Economics Research, April, Vol. 9, No. 4., p 51-58.

Beemaraj, Radha Krishnan & Prasath, Arun (2018). six sigma concept and dmaic implementation, International Journal of Business Management & Research (IJBMR), Vol 3, Issue 2, 2013, 111-114.

Jiju, Antony (2004),"Six Sigma in the UK service organisations: results from a pilot survey", Managerial Auditing Journal, Vol. 19 Iss 8, pp 1006 – 1013.

Klefsjö, Bengt ; Bjarne, Bergquist & Edgeman, Rick L. (2006). Six Sigma and Total Quality Management: Different Day, Same Soup?, International Journal of Six Sigma and Competitive Advantage, 2(2), 162-178.

Kowang, Tan Owee ; Peidi, Lim ; Yew, Lim Kim ; Hee, Ong Choon ; Fei1,Goh Chin & Kadir, Baharudin (2022). Critical success factors for Lean Six Sigma in business school: A view from the lecturers, International Journal of Evaluation and Research in Education (IJERE), Vol. 11, No. 1, March 2022, pp 280-289.

Kremcheeva, D.A. & Kremcheev, E. A. (2019). Implementation of the six sigma method in the educational process, Journal of Physics: Conference Series, 1384, PP 1-7.

Lu, Jing ; Laux, Chad & Antony, Jiju (2017) "Lean Six Sigma leadership in higher education institutions", International Journal of Productivity and Performance Management, Vol. 66 Issue: 5, pp.638-650.

Menon, Suresh. V. (2016). Quality Management-Using Six Sigma, International Conference on Multidisciplinary Research & Practice, Volume IV, Issue I, 367-397.

Meymand, Mohammad Mahmoudi ; Hakimi. Iman ; Safari, Khalil & Naji, Mohammad (2014). A survey on the impact of six sigma approach on competitiveness, International Journal of Current Life Sciences - Vol.4, Issue, 9, pp. 6528-6532.

Nonthaleerak, P. & Hendry, L. (2008). 'Exploring the six sigma phenomenon using multiple case study evidence', International Journal of Operations & Production Management, Vol 28 No 3, pp.279 - 303.

Noori, Behrooz & Latifi, Mana (2017). Development of Six Sigma methodology to improve grinding processes: a change management approach, International Journal of Lean Six Sigma, Volume 9, Issue 1, pp. 1-18.

Ray, S. and Das, P. (2010). "Six Sigma project selection methodology", International Journal of Lean Six Sigma, Vol. 1 No. 4, pp. 293-309. https://doi.org/10.1108/20401461011096078

Rossi, Danilo De (2012). An Overview of Lean and Six Sigma A Framework for Organisational Development, file:///C:/Users/HP1/Downloads/An_Overview_of_Lean_and_Six_Sigma_A_Fram%20(3).pdf

Sinha, Prabhat Kumar & Singh, Nikhlesh Noel (2013). The advancement & effect of six sigma approach in a modern industry and current business enterprise, international journal of mechanical engineering and technology (ijmet), Volume 4, Issue 3, May/June (2013), pp. 32-46.

Yucel, Ali Serdar & Karatas, Ozgur (2019). Analysis on the Opinions of Employees Working in Provincial Directorates of Youth and Sports Regarding Six Sigma Management Model, Universal Journal of Educational Research 7(2): pp. 422-435.